Returns Policy

Effective Date: 30-08-2024

At Jutelover, we want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we offer a flexible return policy to ensure your shopping experience with us is positive and worry-free.

Eligibility for Returns

Time Frame: You have 30 days from the date of delivery to return your item(s) for a refund or exchange.
Condition: To be eligible for a return, the item(s) must be unused, in the same condition that you received them, and in the original packaging. We cannot accept returns on items that show signs of wear, damage, or alteration.

Proof of Purchase: A receipt or proof of purchase is required to process your return. This helps us verify your order and ensure a smooth return process.

Non-Returnable Items

Customized Products: Custom-made or personalized items are not eligible for returns or exchanges unless they arrive damaged or defective.

Final Sale Items: Items marked as “Final Sale” are not eligible for return, refund, or exchange.

Hygiene Products: For hygiene reasons, certain products such as rugs used in bathrooms or kitchens may not be eligible for return if they have been used.

How to Initiate a Return

Contact Us: To start a return, please contact our customer service team at jutepartner@gmail.com or +8801612769646 with your order number and the reason for the return. We will provide you with a return authorization and detailed instructions on how to return your item(s).

Shipping Your Return: You will be responsible for paying the shipping costs for returning your item(s). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.

Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error).

Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

If you need to exchange an item for a different color, size, or style, please contact us at jutepartner@gmail.com or +8801612769646.Once your return is received and approved, we will process the exchange and ship the new item(s) to you.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately with photos of the damage or defect. We will arrange for a replacement or refund, including covering the return shipping costs.

Late or Missing Refunds

If you haven’t received a refund within the expected time frame, please check with your bank or credit card company, as it may take some time for the refund to be officially posted. If you’ve done this and still have not received your refund, please contact us at jutepartner@gmail.com.

International Returns

For international orders, customers are responsible for return shipping costs and any applicable customs duties or taxes. Please contact us at jutepartner@gmail.com for assistance with international returns.